Reference

How sangetod Handles Your Personal Data

Our Privacy Policy sets out exactly what personal information we collect when you open an account, how we store it, and the steps we take to protect it…

End-to-end data encryptionDANA, OVO, GoPay & QRIS transaction privacyNo third-party data salesAccount data deletion on requestIndonesia region coverage

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What Data We Collect and Why

sangetod Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account on sangetod, we collect the information you provide directly — your name, email address, phone number, and the payment method you choose, whether that is DANA, OVO, GoPay or QRIS. We also record transactional data tied to each deposit or withdrawal

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so we can resolve any discrepancy quickly. Device identifiers and session logs are gathered automatically to maintain account security and detect unusual access patterns. We do not collect data beyond what is needed to operate your account and fulfil our obligations. If you contact our support
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team, the conversation record is stored for up to 90 days. All data handling depends on local law and the jurisdiction from which you access our platform.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

How to Reach Us About Your Data

If you have questions about how we handle your personal information, want to request a copy of the data we hold on your account, or need to report a privacy concern, our…

Live Chat Open the chat widget inside your account dashboard at any time, day or night. A privacy query submitted here receives a written response within 24 hours from our data-handling team.

Email Support Send your data request or privacy concern to our dedicated support address. Include your registered account email so we can verify your identity and locate your records without delay.

Account Settings Panel Navigate to Settings › Privacy inside your account to submit a data-deletion or data-access request directly. The form routes straight to our compliance team and logs a reference number for you.

DATA PRACTICES WE FOLLOW

Six Ways We Protect Your Privacy

Protecting the personal information tied to your account is not a one-step action — it is a set of ongoing practices that run across every part of how we operate.

SSL Encryption on Every Page

Every page you load on sangetod uses 256-bit SSL encryption. Your login credentials, payment details for DANA or OVO, and account data travel over a fully encrypted connection at all times.

Cookie Controls in Your Browser

We use session cookies to keep you logged in and analytics cookies to understand how the site is navigated. You can review and withdraw cookie consent at any time through your browser settings without losing your account.

Payment Data Stays Separate

Your GoPay and QRIS transaction data is stored in a separate, access-restricted database. Customer-facing support agents see only a masked reference number — never your full payment credentials.

Account Access Logs

We record every login event, including the device type and approximate region. If we detect a login from an unrecognised device, we send an alert to your registered email address within minutes.

Retention Limits on Inactive Accounts

Personal data linked to an account that has been inactive for 24 consecutive months is scheduled for anonymisation. We notify you by email 30 days before any anonymisation step is carried out.

No Data Sold to Third Parties

We do not sell, lease or exchange your personal data with advertisers or data brokers. Third-party processors we use — such as payment gateways for DANA and OVO — are bound by strict data-handling agreements.

Your Privacy Questions, Clearly Answered

Below are the questions we receive most often about data privacy on sangetod. Each answer reflects our current practices and is written in plain language so you know exactly where you stand. If your question is not covered here, our live chat team is available 24 hours a day to help.

We collect your name, email address, phone number and the payment method you register — DANA, OVO, GoPay or QRIS. We also log your device type and session timestamps to keep your account secure from unauthorised access.

Transactional references are stored in an access-restricted database, but your full payment credentials are never held on our application servers. Only a masked reference number is visible to support staff when they review your account history.

After account closure, we retain records for up to 24 months to meet any dispute or compliance obligations where local law requires it. Once that window passes, your data is anonymised and no longer linked to your identity.

Yes. Go to Settings › Privacy inside your account and submit a data-access request. We will compile and deliver a copy of your stored data to your registered email address within five business days of verifying your identity.

Submit a deletion request through Settings › Privacy or email our support team directly. We will confirm receipt within 24 hours and complete the deletion within 14 business days, except where retention is required by local law.

We use session cookies for login continuity and analytics cookies to understand navigation patterns. You can disable non-essential cookies through your browser settings at any time; your account will continue to function normally without them.

Contact our support team via live chat or email and mark your message as a privacy concern. We will open a formal review within one business day and keep you updated at each step until the matter is resolved.

How sangetod Handles Your Personal Data

How to Reach Us About Your Data

Six Ways We Protect Your Privacy

SSL Encryption on Every Page

Cookie Controls in Your Browser

Payment Data Stays Separate

Account Access Logs

Retention Limits on Inactive Accounts

No Data Sold to Third Parties

Your Privacy Questions, Clearly Answered

01 What personal data does sangetod collect when I open an account?

02 Is my DANA or OVO payment information stored on sangetod servers?

03 How long does sangetod keep my personal data after I close my account?

04 Can I request a copy of all the data sangetod holds about me?

05 How do I ask sangetod to delete my personal data?

06 Does sangetod use cookies, and can I turn them off?

07 Who do I contact if I believe my data has been handled incorrectly?

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